Scope of our Healthcare Accounts Receivable Follow-up Services

We help healthcare providers reduce days in A/R with our timely follow-up services that ensure you clearly understand the reasons for delays in accounts receivable and promptly follow-up with insurance companies and patients.

Adrotack Healthcare’ deploys a team of seasoned accounts receivable follow-up specialists who work on the following areas:

  Follow-up with insurance companies. We work on multiple contact channels with insurance companies – Website, fax, IVR, and Phone to get an accurate understanding of the claims’ status. We also work with the end provider clients to improve the adoption of Websites as a channel of contact.

  Develop policies and procedures for A/R follow-up. We monitor the aging bucket of the A/R and understand the dates by which the payers would have the information on the file. We initiate follow-up calls on the right number of days post submission of the claims, not to waste effort following with the payers before the date.

  Automation. We have created practical tools to login into the payer website, generate queries, and fetch information on the claim’s status.

  Effective action plan. Our work does not end with merely obtaining the status of the claims. We go one step further and initiate the actions such as refiling of these claims and appeals to receive reimbursements, and perform analytics with a focus on reducing the days in A/R.